We are committed to understanding the needs and expectations of our customers and satisfying those needs with appropriate and effective steering product solutions.
This is achieved through active communication with customers and participation of employees in the implementation, maintenance and improvement of our management system, which complies to the International Automotive Task Force quality management standard IATF16949:2016 version.
This management system defines quality objectives to meet customer needs and enables us to identify and implement areas of continual improvement, thereby increasing customer satisfaction.
We manufacture quality steering products using a cross functional team approach (CFT), involving sales, marketing, product design, procurement, quality, manufacturing and distribution, during the advanced product quality planning process (APQP). This ensures the voice of the customer is clearly understood, translating the requirements, technical specifications and special characteristics into the manufacturing of products. The APQP process incorporates design failure mode effect analysis, process failure mode effect analysis, process flow, measurement system analysis, control plans, inspection equipment, statistical process control techniques, standard operating procedures and production part approval process (PPAP) to prevent issues arising.
Design for manufacturing analysis (DFM/A) methodology is used to enable a product design to be efficiently manufactured and easily assembled with minimum labour cost. The use of DFM/A at Pailton can help prevent, detect, quantify, eliminate waste and manufacturing inefficiency within our product design. With DFM/A, the Design and Manufacturing engineers work together as a team in developing the manufacturing and assembly methods simultaneously with the design.
Also, during the product manufacturing process, route cards are created for each batch of parts made and are used to give full product traceability, thus being part of providing product quality assurance to all our customers.
The company uses specialised inspection equipment during manufacturing and encourages personal develops plans (PDP) for its employees, which incorporates customer expectations and business objectives into the process.
We our proud of our reputation for providing quality products and service.