Pailton Engineering receives PACCAR 10 PPM quality achievement

Pailton Engineering has received a PACCAR 10 PPM Quality Achievement in recognition of the company’s quality performance in parts supplied to DAF Trucks N.V.

The award confirms that Pailton Engineering met PACCAR’s expectation for supplier parts and components to achieve 10 PPM or better quality.

Short for “parts per million”, PPM is a key quality measure used in automotive and commercial vehicle manufacturing to assess the number of defective parts supplied in every million components.

10 PPM means a supplier had less than ten defective parts per million parts supplied. For Pailton Engineering, the company exceeded this standard, with not a single defective part recorded.

The company is a long-term supplier of safety critical parts to some of the world’s foremost original equipment manufacturers in the commercial vehicle, bus and coach and military sectors. This recognition from PACCAR follows Pailton Engineering’s continued focus on strengthening its quality systems and improving production consistency.

The award will also see Pailton Engineering added to the list of 2025 10 PPM suppliers displayed by PACCAR.

“Achieving 10 PPM is not easy,” explained Nick Jordan, Head of Engineering and Quality at Pailton Engineering. “You have to get the detail right consistently, across every stage of the process. PACCAR sets a very high bar for its suppliers, so we’re proud to have not only met that expectation, but to have exceeded it.”

“When I took this position at Pailton Engineering, I set the target of getting the number of defects down to zero,” said Allan Owens, Head of Quality at Pailton Engineering. “Getting this recognition from PACCAR is an important milestone, but quality is not something we can tick off. We must continuously improve our processes.”

This approach includes a robust 8D process, which allows the engineers to understand the root cause of an issue.

“That is really important,” added Allan. “The aim is not just to fix problems when they appear, but to keep learning from them and keep raising the standard.”